Return /Refund Policy

Clinically-inspired designs crafted with durable materials ensure that you stay supported, active, and pain-free throughout your day — whether at work, the gym, or during everyday activities.

Last Updated Febraury 6, 2026

We strive to ensure customer satisfaction with all orthopedic products purchased from us.

Eligibility for Returns

Products must be unused, unworn, and in original packaging.
Return requests must be made within 7 days of delivery.
For hygiene and safety reasons, used orthopedic braces are non-returnable.

Non-Returnable Items

Used or damaged products
Products returned without original packaging
Clearance or discounted items (unless defective)

Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos or videos.
Approved cases will receive a replacement or refund.

Refund Process

Once the return is received and inspected, refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Cancellations

Orders can only be canceled before shipping.
Once shipped, the order cannot be canceled.

For return requests, contact us at: support@bioorionllc.com